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Shipping & Returns

Shipping

We offer complimentary shipping via USPS or UPS to any address within the United States. Due to COVID-19, we have adjusted our practices to ensure that orders are fulfilled in the safest way possible. As a result, please allow up to 5-10 business days for your order to ship.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Gift Cards

Gift cards purchase online are not valid for in store use. To purchase a gift card for in store use, please contact Lolas to have one mailed or scheduled for pickup. 

 

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund or store credit. We will  pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.